Privacy Policy

Last Updated: October 27, 2025 | Effective Date: October 27, 2025

1. Introduction

AI NeuroSignal ("we", "us", "our", or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trading signal platform at https://aineurosignal.com.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

Account Registration:

• Email address (required)
• First and last name (optional)
• Password (encrypted)
• User ID (generated)

Payment Information:

• Credit card details (processed by Stripe, not stored by us)
• Billing address
• Payment history
• Subscription tier and status

Profile Information:

• Telegram chat ID (optional, for notifications)
• Notification preferences
• Trading preferences
• Time zone settings

2.2 Usage Data

Service Interaction:

• Signals generated (market, direction, confidence, timestamp)
• AI agents created and configured
• Ensemble voting results
• Markets followed
• Dashboard activity
• Feature usage patterns

Technical Data:

• IP address
• Browser type and version
• Device type and operating system
• Referring/exit pages
• Date and time stamps
• Session duration

2.3 What We Do NOT Collect

3. How We Use Your Information

3.1 Service Delivery

To provide and maintain the Service:

• Generate AI-powered trading signals
• Process your subscription and payments
• Manage your account and preferences
• Send signal notifications (if enabled)
• Provide customer support
• Enforce usage limits based on your tier

3.2 Service Improvement

To improve and optimize:

• Analyze usage patterns to enhance features
• Train and improve AI models
• Fix bugs and technical issues
• Develop new features
• Optimize signal accuracy

3.3 Communication

To communicate with you:

• Send account-related emails (confirmations, updates)
• Deliver signal notifications via Telegram (if opted in)
• Notify about subscription changes or renewals
• Inform about service updates or maintenance
• Respond to support requests
• Send security alerts

We will NOT send unsolicited marketing emails without consent or sell your email to third parties.

4. How We Share Your Information

4.1 Third-Party Service Providers

We share limited data with trusted third parties to operate the Service:

4.2 We Do NOT Sell Your Data

5. Data Security

5.1 Security Measures

We implement industry-standard security practices:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Secure password hashing (bcrypt)
• Regular security audits
• Firewall protection and DDoS mitigation
• Role-based access control (RBAC)

5.2 Your Responsibilities

Help us keep your account secure:

• Use a strong, unique password
• Enable two-factor authentication (if available)
• Don't share your login credentials
• Log out on shared devices
• Report suspicious activity immediately

5.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected users within 72 hours and provide details about the breach and protective measures.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service.

After account closure:

• Most personal data is deleted within 90 days
• Transaction records: 7 years (tax/accounting requirements)
• Support tickets: 2 years
• Security logs: 1 year

7. Your Privacy Rights

7.1 Under GDPR (European Union)

If you are in the EU, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Opt out of communications or data processing

7.2 Under CCPA (California)

If you are a California resident, you have the right to:

• Know: What personal information we collect and how we use it
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of sale of personal information (we don't sell data)
• Non-Discrimination: Not be discriminated against for exercising your rights

7.3 Exercising Your Rights

To exercise any of these rights:

• Email: support@aineurosignal.com
• Subject Line: "Privacy Rights Request"
• Include: Your full name, email address, and specific request

We will respond within 30 days (or as required by applicable law).

8. Cookies

We use cookies to:

• Maintain your logged-in session
• Remember your preferences
• Analyze site traffic and usage
• Improve user experience
• Prevent fraud and abuse

You can control cookies through your browser settings, but disabling essential cookies may prevent the Service from functioning properly.

9. Children's Privacy

10. International Data Transfers

Your data may be processed and stored in the United States and European Union. When transferring data internationally, we ensure Standard Contractual Clauses (SCCs) and adequacy decisions are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or comply with new legal requirements. Material changes will be notified via email and on our website.

Continued use after changes = acceptance.

12. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: support@aineurosignal.com
• Website: https://aineurosignal.com

13. Privacy Policy Summary

This Privacy Policy is effective as of October 27, 2025. By using AI NeuroSignal, you acknowledge that you have read and understood this policy.